Privacy Policy

Valvanta Digital ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at https://valvantadigital.co.za or engage our services.

This policy is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection legislation. By using our website or services, you consent to the practices described in this policy.

The responsible party for the purposes of POPIA is:

• Business Name: Valvanta Digital Agency
• Location: Queen Victoria Rd, Claremont, Cape Town, 7708, South Africa
• Email: support@valvantadigital.co.za
• Phone: +27 61 810 4679
• Website: https://valvantadigital.co.za

We use your personal information for the following purposes:

• To deliver the services you have engaged us to provide.
• To communicate with you about your project, account, or enquiry.
• To process payments and manage billing.
• To send service-related notifications, updates, and administrative messages.
• To improve our website and services based on usage data.
• To comply with legal and regulatory obligations.
• With your explicit consent, to send marketing communications about our services, promotions, and industry insights. You may unsubscribe at any time.

We process your personal information on one or more of the following grounds as recognised under POPIA:

Valvanta Digital does not sell your personal information to third parties. We may share your information with:

• Service providers and operators who assist us in delivering our services (e.g. web hosting, payment processing, email platforms). These parties are required to handle your data securely and only as instructed by us.
• Regulatory authorities or law enforcement, where required by law.

Any third parties we engage are subject to appropriate data processing agreements in line with POPIA.

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Client information is retained for 5 years after the end of the business relationship, for legal and financial record-keeping purposes.
• Marketing contact information is retained until you unsubscribe or request deletion.
• Website usage data is retained for 12 months and then anonymised or deleted.

Once your information is no longer required, it is securely deleted or anonymised.

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. Cookies used on our site may include:

• Essential cookies: required for the basic functioning of the website.
• Analytical cookies: to understand how visitors use our website (e.g. Google Analytics).

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

• Secure HTTPS connections on our website.
• Restricted access to personal information within our organisation.
• Use of reputable and secure third-party platforms for data processing.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

As a data subject under POPIA, you have the following rights:

To exercise any of these rights, contact our Information Officer at support@valvantadigital.co.za.

If you are not satisfied with our response to a privacy concern, you may contact the Information Regulator of South Africa:

• Website: https://www.justice.gov.za/inforeg/
• Email: inforeg@justice.gov.za
• Phone: +27 10 023 5207

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will take steps to delete it.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

For any questions, concerns, or requests relating to this Privacy Policy, please contact our Information Officer:

• Email: support@valvantadigital.co.za
• Phone: +27 61 810 4679
• Website: https://valvantadigital.co.za/contact